Last updated: February 2026
Seraphine Vale ("we", "us", "our") operates the website askseraphine.com and provides personalised astrology and numerology reading services. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at [email protected].
We collect personal information that you voluntarily provide to us when you place an order or contact us. This includes: your first and last name, email address, date of birth, and any personal details you share in your reading intake form (such as your current situation, questions, or concerns). We also collect standard technical data such as your IP address, browser type, and pages visited, which is collected automatically when you use our website.
We use the information you provide solely for the following purposes: to prepare and deliver your personalised reading; to send you your completed reading document via email; to respond to your questions or follow-up enquiries; to send you transactional emails related to your order; and, with your explicit consent, to send you occasional updates, new reading offers, or cosmic guidance content. We do not use your personal information for any other purpose without your consent.
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including payment processors (Stripe), email delivery services (Klaviyo), and website hosting providers. These parties are contractually obligated to keep your information confidential and to use it only for the purposes for which it was disclosed.
All payment processing is handled by Stripe, a PCI-DSS compliant payment processor. We do not store your credit card number, CVV, or full payment details on our servers. Stripe's privacy policy is available at stripe.com/privacy.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Reading intake information is retained for up to 12 months to allow for follow-up correspondence. You may request deletion of your data at any time by contacting us at [email protected].
Depending on your location, you may have the following rights regarding your personal data: the right to access the personal information we hold about you; the right to request correction of inaccurate information; the right to request deletion of your information; the right to withdraw consent at any time where we rely on consent to process your information; and the right to lodge a complaint with your local data protection authority. To exercise any of these rights, please contact us at [email protected].
Our website uses cookies to improve your browsing experience and to analyse website traffic. Cookies are small text files stored on your device. We use strictly necessary cookies (required for the website to function), analytics cookies (to understand how visitors use our site), and marketing cookies (to deliver relevant content). You can control cookie settings through your browser preferences.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us at: [email protected]. We will respond to all enquiries within 5 business days.